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Torqeedo currently seeks a full time Customer Service Representative for their North American Headquarters located in Crystal Lake, IL.

Position Summary:

The Customer Service Representative is involved in the day-to-day operations of processing sales, service and repair orders, customer phone support, and identifying and resolving customer’s technical issues in a timely and appropriate manner. The Customer Service Rep delivers a high level of customer service and satisfaction; works well in a team environment and can effectively prioritize and balance a demanding workload.

Job Functions:

  • Processes sales and service orders.
  • Handles all telephone calls from consumers, retailers/dealers and is responsible to provide quality technical support to customers who are having problems with their products. Requires advanced technical knowledge of the company’s products and services.
  • Responsible for “upgrading the sale” whenever possible, assist customers with making purchasing decisions.
  • Duties/responsibilities may vary according to department policy changes.

Job Requirements:

  • Knowledge of all functions and related tasks in the area of customer service.
  • Network experience in a centralized repair/troubleshooting/testing environment, or in a dispatch environment that included answering telephones, providing technical support and repair coordination.
  • Ability to work well under pressure and remain calm and professional in order to objectively interpret information.
  • Ability to work independently to resolve customer inquiries, problems, or complaints.
  • Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks.
  • Ability to multitask and work in a none typical work environment.

Education and Experience:

  • Bachelor’s degree preferred.
  • Minimum of three years relevant customer service experience.
  • Sales experience a plus.
  • Excellent phone communications skills.
  • Persuasive and professional.
  • Technical understanding.

Computer Skills:

  • Proficient in Microsoft Office.
  • Experience with Microsoft Navision\Dynamics a plus.

Please email your complete resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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About Torqeedo

Torqeedo is, by far, the market leader in the fast growing electric outboard motor industry. As the pioneer in the area of high-tech electromobility on water, we’ve set many new standards with our motors in comparison to all other solutions on the market since we are found in 2005.

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