Notice of voluntary recall of Travel 401/801 and Ultralight 402 batteries
produced 2008 - 2010
We place the greatest demands not only on performance but also on the safety of our products. Therefore, we hereby inform you that we are recalling certain Travel 401/801 and Ultralight 402 series batteries produced from 2008 to 2010, based upon the possibility that lithium cells in some of those batteries could, in rare circumstances, pose a fire hazard.
What is the issue?
We have learned of a few incidents in Europe in which batteries containing lithium cells from a common supplier are alleged to have caught fire during the charging process. No specific defect has been identified, but in an abundance of caution we are recalling all batteries containing cells from that supplier. The likelihood of a battery fire occurring is extremely low; however, such a fire presents the risk of serious injury or death. The lithium cells we used were selected under strict observance of safety requirements, meet all relevant international norms and standards, and are equipped with a battery management system to monitor the cells. External test institutes have tested them thoroughly and have not detected any systematic defect or production error. However, we cannot eliminate the possibility that there is an issue with the aforementioned lithium cells.
Battery Travel 401/801 Battery Ultralight 402
This affects the following battery serial numbers:
|| Battery serial number
|Travel 401||900000 - 901450
||08/2008 - 04/2010|
|Travel 801||4300 - 8099 and
900000 - 904699
|02/2008 - 04/2010|
|Ultralight 402||0 - 2000||03/2009 - 06/2010|
What will Torqeedo do?
As a precaution, we would like to exchange all batteries from the serial number ranges listed above for replacement batteries, at no cost to you. If your battery is within one of the ranges of serial numbers, please discontinue use of the battery and follow the steps laid out below, or take advantage of our upgrade offer.
If your battery falls into the above serial number range:
- Please register your battery » here.
- We will then exchange your battery for a replacement battery, free of charge.
- As an alternative, we are also offering our Travel 401/801 customers the option of exchanging their entire Travel 401/801 outboard for a credit towards the purchase of a new improved 503/1003 model motor. Please consult the following table for more information.
We deeply regret and sincerely apologize for any inconvenience this precautionary measure may cause you and thank you for your understanding and cooperation.
Instructions for processing
The affected batteries were mounted in outboards with the following serial numbers:
|| Outboard serial number
|Travel 401 S||0966 - 2407||08/2008 - 08/2010|
|Travel 401 L||0800 - 1161||08/2008 - 06/2010|
|Travel 801 S
||1741 - 4711||02/2008 - 08/2010|
|Travel 801 L||1553 - 2774||02/2008 - 05/2010|
|Ultralight 402||903001 - 11210020||03/2009 - 06/2010|
Examples for an exchange offer (in USD) (as alternative to the free exchange):
Advantages of new models 503/1003 compared to models 401/801:
- More battery capacity (+ 60 % for Travel 1003 models)
- Includes on-board computer with GPS based calculation of remaining charge in real time
- Audible alarm in case of low battery charge
- Waterproof (IP 67)
- More robust construction
- Solar charging possible – even while you are riding on the water
- More power and (for Travel 1003) higher efficiency
T + 1 - 815 - 444 - 8806 Ext. 302