Privacy policy

Last updated: March 2026

The protection of your personal data ("Data") is important to us. We process your data primarily to provide a functional and comfortable website. In addition, we only process your data if and to the extent permitted by law. For further information, please refer to the following explanations.

1. General

1.1 The controller within the meaning of data protection law is:

1.2 You can contact our data protection officer at:

1.3

You can download the privacy policy of Torqeedo GmbH at any time at the URL https://www.torqeedo.com/en/customer-service/privacy-policy.html retrieving, saving or printing.

2. Processing of personal data during the use of our website

2.1

Every time you visit the Torqeedo website, data and information from your computer system are automatically collected. This data and information are stored in the log files of the server. Torqeedo collects the following data:

• Information about the browser type and version used,
• The operating system used by the accessing system,
• The website from which an accessing system reaches our website (so-called referrer),
• The sub-websites that are accessed via an accessing system on our website,
• The date and time of access to the website,
• An Internet Protocol ("IP") address,
• The Internet service provider of the accessing system.

2.2

It is necessary for Torqeedo to process the data referred to in section 2.1 of this privacy policy in order to ensure the long-term functionality and security of the information technology systems and technology of our website. We also use the data to provide you with the website in the language of your choice and to provide law enforcement authorities with the information necessary for law enforcement in the event of a cyber-attack.

Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. f) General Data Protection Regulation ("GDPR") on the basis of our legitimate interest in providing you with a functional and user-friendly website.

2.3

The data in accordance with Section 2.1 of this Privacy Policy will be processed and, in particular, stored for as long as is necessary to achieve the aforementioned purpose. If data is required for the provision of the website, the requirement does not apply when the respective session has ended. Your data will then be automatically deleted.

If the data is stored in log files, this is usually the case after seven (7) days at the latest. If the aforementioned data is still stored, however, your IP address will be deleted or alienated in this case, so that it is no longer possible to assign the calling Internet connection. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on your part.

2.4

Insofar as we evaluate usage behavior on our website beyond this and in a legally permissible manner without explicit consent, we only use anonymized data, which does not allow any conclusions to be drawn about individual persons, in order to improve the usability of the website and the user experience for our visitors.

3. Cookies - General

3.1

We use so-called "cookies" on our website. These are text files that are stored in or from your internet browser on your computer system when you access our website. This text file contains an individual string of characters that can be used to identify your Internet browser the next time you visit the website. These are stored on your computer and the data is transmitted from your computer to our website. Cookies that have already been stored can be deleted at any time and can also be automated by setting the Internet browser accordingly.

3.2

In the following sections "Necessary cookies" (section 4), "Functional cookies" (section 5) and "Marketing cookies" (section 6), we explain in detail whether a Torqeedo first-party cookie or a third-party cookie is used, the purpose for which the data is processed, what the processed data is, whether data is transferred to a third country, the storage period of the cookie and the legal basis for the setting of the cookies and the subsequent processing.

3.3

We only set cookies – with the exception of necessary cookies – with your explicit consent. At first-time by accessing our website, you can consent to the use of all cookies "Functional cookies" (section 5) and "Marketing cookies (incl. social media)" either by selecting "Accept all & continue" or select your cookie settings individually by clicking on "Details" button. Here you have the choice of which cookie category you can select by clicking on the corresponding slider (orange = activated; gray = disabled). You can enable or disable all cookies within a category using a slider. You can revoke your consent at any time via the link "Cookie Settings" in the page footer. You can also use our website to its full extent without activated functional or marketing cookies. If you want to deactivate the use of individual cookie areas and revoke your consent, you can do so by subsequently deactivating the area accordingly using the slider.

4. Necessary cookies

4.1

We use necessary cookies on our website. These are cookies that are used to enable basic functions of the website as well as the functions strictly necessary for normal visits to the website and navigation on the website. With the help of the necessary cookies, we can enable basic functions of the website, such as login, page navigation or the storage of products in the shopping cart during the session. For example, some functions of our website require that the Internet browser is recognized even after changing pages. These functions cannot be offered without the use of cookies.

4.2 For this purpose, we process:

• The type of website accessed,
• Site Preferences and Settings,
• The products viewed,
• When purchasing a product, the products ordered, the sales value, the order number and preferences, and
• Cookie-IDs.

Necessary cookies used:

• cqcid – tracking and analyzing visitors anonymously; improving website performance and personalizing website content; provider: Salesforce; storage period: Session.
• cquid – hashed ID for a known buyer; used to create customer profiles, track activities and offer personalized shopping experiences; provider: Salesforce; storage period: Session.
• dw_dnt – controls client-side JavaScript for Commerce Cloud tracking capabilities; provider: Salesforce; storage period: Session.
• dwsid – identifies the current browsing session and secures the session over HTTPS; provider: Salesforce; storage period: Session.
• sid – identifies the current browsing session; provider: Salesforce; storage period: Session.
• dwanonymous_* – distinguishes one user from another and supports shopping cart/order activity and analytics; provider: Salesforce; storage period: 6 months.
• LSKey-c$CookieConsentPolicy – supports cookie handling when Locker Service is enabled; provider: Salesforce; storage period: 1 year.
• CookieConsentPolicy – applies end-user cookie consent preferences; provider: Salesforce; storage period: 1 year.
• cookiesAccepted – stores selected cookie settings; provider: Salesforce; storage period: 1 year.
• EC – Experience Cloud; provider: Salesforce; storage period: 1 year.
• weird_get_top_level_domain – detects the root domain of the page; provider: Salesforce; storage period: Session.

4.3

We do not require consent to set up necessary cookies. Necessary cookies are defined in accordance with Section 25 (2) No. 2 of the Telecommunications-Telemedia-Data Protection Act ("TTDSG") in order to provide you with the website (the telemedia service) in a functional and legally compliant manner and to enable you to purchase or make use of the other offers on our website that you wish.

4.4

The legal basis for the further processing of personal data collected by means of necessary cookies is our legitimate interest in being able to provide you with a functional and user-friendly website in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR. The data collected through necessary cookies is not used to create user profiles.

4.5

Insofar as the purpose of further processing is fraud prevention / abuse prevention, prevention and control when using our online shop, the legal basis is our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. The aforementioned data will be processed and, in particular, stored for as long as is necessary to achieve the aforementioned purpose. As a rule, the storage period of the necessary cookies is until the end of your visit to our website.

4.6

Depending on the type of internet browser you have, the preferences may enable a restore of the previously visited website, so that the session cookies are deleted after a predefined period. Depending on the individual settings, the storage period of a session cookie can be until the end of the session. You can change this default setting yourself in your Internet browser settings.

4.7

Are cookies generally deactivated for our website (e.g. by a corresponding attitude in your internet browser), no necessary cookies can be set, which may mean that not all functions of the website can be used to their full extent.

4.8

In connection with the use of tags and cookies by Salesforce, Inc., your personal data will be transferred to the USA on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data.

Salesforce: https://www.salesforce.com/de/company/privacy/full_privacy/

5. Functional cookies

5.1

We use functional cookies on our website, the use of which you can consent to, in order to support our offer, to improve the usability of your visit to our website and its user-friendliness. We also use functional cookies to provide you with additional features related to your purchase on our website. This is intended to make shopping more convenient and as convenient as possible for you.

For this purpose, we process:

• The type of website accessed,
• Site Preferences and Settings,
• The products viewed,
• When purchasing a product, the products ordered, the sales value, the order number and preferences, and
• Cookie-IDs.

Functional cookies used:

• __cq_bc – predictive intelligence activity tracking; provider: Salesforce; storage period: 30 days.
• __cq_dnt – indicates that the browser has rejected CC Einstein tracking; provider: Salesforce; storage period: Session.
• __cq_seg – predictive sorting and segment attributes; provider: Salesforce; storage period: 30 days.
• __cq_uuid – randomly generated user ID for analytics; provider: Salesforce; storage period: 1 year 1 month.
• uuid – third-party version of __cq_uuid; provider: Salesforce; storage period: 1 year.
• dwac_* – stores session and analytics-related data; provider: Salesforce; storage period: Session.
• language – stores the user's language preference; provider: Salesforce; storage period: 1 year.
• is_eu – stores the user's region; provider: Salesforce; storage period: Session.
• currency – stores the user's currency preference; provider: Salesforce; storage period: 1 year.
• BrowserId_sec – logs browsing sessions and visits for internal product analysis; provider: Salesforce; storage period: 1 year.
• VISITOR_INFO1_LIVE – measures bandwidth and determines player interface; provider: Google; storage period: 6 months.
• VISITOR_PRIVACY_METADATA – stores the status of the user's cookie consent; provider: Google; storage period: 6 months.
• yt-remote-device-id – stores video preferences for embedded YouTube videos; provider: Google; storage period: Unlimited.

5.2

We only set functional cookies with your consent in accordance with § 25 para. 1 sentence 1 TTDSG. The legal basis for the further processing of personal data collected by means of functional cookies is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR.

5.3

In connection with the use of tags and cookies by Salesforce or Google Ireland Limited, your personal data will be transferred to the USA on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data.

5.4

For more details on data processing and explanations of the use of data by the provider, we refer to the corresponding data protection information:

• Salesforce: https://www.salesforce.com/company/privacy/full_privacy/
• Google: https://policies.google.com/privacy?hl=de
• Google: https://policies.google.com/technologies/partner-sites
• Google: https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/privacy/

5.5

You can revoke your consent to the collection and further processing of the data at any time without giving reasons for the future.

6. Marketing-Cookies incl. Social Media Cookies

6.1

We use various marketing, including social media cookies on our website.

6.2

Analysis and statistics cookies enable us to analyze and evaluate your surfing behavior. We process data on surfing and purchasing behavior in order to create anonymized statistical evaluations, reports and analyses that help us to optimize our processes and workflows. Furthermore, we can use it to target ads for products that match your interest.

6.3

We use cookies from social networks to provide you with targeted advertisements for our products on the relevant social networks that are relevant to your interest.

6.4 Therefore process we:

• The type of website accessed,
• Site Preferences and Settings,
• The products viewed,
• When purchasing a product, the products ordered, the sales value, the order number and preferences, and
• Cookie-IDs.

Marketing / social media cookies used:

• marketingOverlayCookie – activation of the website's newsletter overlay; provider: Salesforce; storage period: 30 days.
• APISID, HSID, NID, SEARCH_SAMESITE, SIDCC, SOCS, SSID, __Secure-*, _ga, _ga_*, _gcl_au, _gid, AEC, ar_debug, _gat_UA-*, YSC, yt.innertube::requests, TESTCOOKIESENABLED, THE, test_cookie – provider: Google; various storage periods from 1 minute up to 2 years or unlimited depending on the cookie.
• datr, Fri, _fbp – provider: Meta; storage periods between 3 months and 2 years.
• uuid – prevents repeated display of the same advertisement and serves relevant ads; provider: MediaMath; storage period: 395 days.

6.5

In connection with the use of tags and cookies by Google and Meta Platforms Inc., your personal data will be transferred to the USA on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data.

6.6

For further details on data processing and explanations of the use of data by the provider, we refer to the corresponding data protection information:

• Google: https://policies.google.com/privacy?hl=de
• Google: https://policies.google.com/technologies/partner-sites
• Google: https://www.youtube.com/intl/ALL_de/howyoutubeworks/user-settings/privacy/
• Meta: https://www.facebook.com/privacy/policy

6.7

Marketing (including social media) cookies are used for the purpose of improving the quality of our website and its content. We also prevent abusive behavior during orders. These cookies tell us how the website is used and can thus constantly improve our offer. We set these exclusively with your consent in accordance with § 25 para. 1 sentence 1 TTDSG.

6.8

The legal basis for the further processing of the data collected by means of marketing and social media cookies for the purpose of improving our website and our offers is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR.

6.9

You can revoke your consent to the collection and further processing of the data at any time without giving reasons for the future.

7. Cookie overview

On our https://www.torqeedo.com/en/home?cid=cookie-settings you will always find an up-to-date detailed overview of the cookies we use, what category of cookies they are, from which provider they are and how long they are stored.

8. Customer account and registration for further product offers

8.1

You have the option of creating a customer account on our website by registering as a customer with us. In the customer account you can manage your personal data. This means that you only have to enter your data once and can log in later via your e-mail address and password of your choice. The data is transmitted to us and stored in our webshop system Salesforce Commerce Cloud. In addition, they are transferred to our ERP system Microsoft Dynamics Navision to enable further processing.

The following data is collected as part of the registration process: mandatory fields: first and last name, e-mail address, addresses for invoice and delivery (street, house number, postal code, city, country) and, as optional fields: telephone number 1 and 2, address addition, company. At the time of registration, the following data is also stored: your IP address, date and time of registration.

Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. b) GDPR.

8.2

You also have the option of registering for more detailed product offers, where your first and last name, your e-mail address and, if applicable, news content of particular interest to us are stored by us. The legal basis for this is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR.

Possibility of objection:

You can revoke your consent to register for the purpose of receiving offers at any time without giving reasons for the future by sending an informal email to widerruf@torqeedo.com.

8.3

You can change the data stored in your customer account at any time. To do this, you must log in to https://www.torqeedo.com/en/account by entering your e-mail address and your chosen password. If you no longer need your customer account, you can have it deleted at any time through a short message via our contact options. Otherwise, your data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected or as soon as statutory retention periods have expired.

8.4

You can only view your customer account after entering your personal password. You should always treat your access information confidentially and keep it safe. From your customer account, you should log out after the session is over and close the browser window, especially if other people are using the same computer as you.

8.5

Data, in particular payment data, are transmitted to the website operator via the Internet in encrypted form using "Secure Socket Layer" (128-bit SSL) during the ordering process.

9. Contact and Customer Service

9.1

We provide you with a contact form via our website and, alternatively, our contact details (e.g. e-mail address) so that you can communicate electronically with our customer service and the data you enter is transmitted to us and stored by us.

You also have the option of writing to Torqeedo Inc. and Torqeedo Asia-Pacific Ltd. separately.

In order to carry out the service offer, your data may be transmitted by us to one of our service partners. You can find an overview of our service partners on our website: https://www.torqeedo.com/en/stores.

9.2

If you enter data into the input mask provided for this purpose in the contact form, it will be transmitted to us and processed by us. This includes the following data: service request, first name, last name, e-mail, telephone, company, country, street, house number, zip code, city, subject, error description for service and repair requests, including the framework/environmental conditions under which your problem occurs. Documents can also be uploaded.

As soon as your message is sent, the following device data is also stored: your IP address as well as the date and time of sending.

9.3

If you send us a message by e-mail, we process the following data: first and last name, e-mail address, address, message, reason for contact.

If you contact us by telephone, the telephone number will be processed instead of the e-mail address – unless you also provide it for the purpose of contacting us. In the case of a message by post, the e-mail address and telephone number will only be processed if you offer them for the purpose of contacting you.

9.4

The processing of device data during the submission process is intended to prevent misuse of the contact form and to ensure the security of our information technology systems.

Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. f) GDPR.

This data will be deleted after a period of seven (7) days at the latest.

9.5

The legal basis for the processing of your data referred to in sections 9.1 to 9.3 of this data protection declaration in the context of contacting us is Art. 6 para. 1 sentence 1 lit. b) GDPR. The processing is necessary to process your request.

10. Newsletter and Investor Relations News

10.1

You can voluntarily sign up for our free newsletter and our Investor Relation News. To do this, you need to register with your first and last name and email address. As soon as the registration message has been sent, we also store the IP address of the computer system used at the time of registration assigned by the Internet service provider as well as the date and time of registration.

10.2

In addition, newsletters and investor relations news are provided with a tracking pixel that enables log file recording and log file analysis. Thereby a statistical evaluation of the success or failure of online marketing campaigns can be carried out. Based on the embedded tracking pixel, we can see if and when an e-mail has been opened by you and which links in the e-mail have been called up by you in order to optimize the sending of information and to adapt the content even better to your interests.

10.3 Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. a) GDPR in conjunction with § 7 para. 2 no. 3 UWG.

10.4

After registration, you will receive an e-mail asking you to confirm your registration (so-called double opt-in). This confirmation is necessary so that no one can log in with someone else's e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the login and confirmation time and the IP address you use.

Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. f) GDPR.

10.5 Possibility of objection:

You can revoke your consent to receive our newsletter and the Investor Relation News at any time without giving reasons for the future. Each newsletter contains an unsubscribe link to unsubscribe. In addition, you can revoke your withdrawal at any time informally to widerruf@torqeedo.com.

We will delete your data immediately upon receipt of your revocation by us. In exceptional cases, this can take up to 24 hours. Otherwise, we will delete your data if it is no longer required for the purpose of sending newsletters and investor relations news.

11. Remote Service

11.1

In addition to our products and drive systems, we provide you with a remote service. The Remote Service is used in particular to carry out advanced fault diagnostics and to collect detailed and long-term information on the individual system components.

11.2

As part of the Remote Service, we collect your first and last name, address, e-mail address, contract number, serial number, parameters of the system components, in particular power, runtime and temperature, as well as location information. Based on the transmitted data, we can carry out advanced fault diagnostics and start early detections, detect anomalies in individual components, record system and component performance, improve system stability as well as control algorithms and inform you about maintenance work that is due. In addition, we use your data in anonymized form for the creation of internal user profiles and to determine the requirements regarding component selection and design.

11.3 Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. a) GDPR.

11.4

Your data will then be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. This is the case when the remote service is no longer required for the fulfilment of the contract.

12. Calling card

12.1

In the context of trade fair contacts and contacts with representatives of our company or on other occasions, we may receive business cards or contact information about you and your company from you, whereby we may subsequently store the following data about you in our CMS system: first and last name, function in the company, company address, telephone number, e-mail address.

12.2

We store your data because you have informed us that you would like to be informed by us about relevant products and services and have informed us that you would like us to contact you. However, a newsletter will only be sent after you have consented to this.

12.3 Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. f) GDPR.

13. Career portal

As part of the application process, we process your data.

Please note the separate data protection information: https://career.torqeedo.com/current-vacant-positions.html

14. Apps TorqTrac and TorqView

14.1

As part of the use of the TorqTrac app or TorqView app, we process your data.

14.2

Please note the separate data protection information in each case:

• TorqTrac App
• TorqView App

14.3

Your consent to our use of data in the TorqTrac App can be revoked at any time in the settings of your operating system.

iOS: To revoke in an iOS operating system, go to the device's settings and select the "Apps" tab. You then have to select the "TorqTrac" app and can revoke your consent here.

Android: To revoke in an Android operating system, you must go to the device's settings based on the version of the Android operating system you are using and revoke consent here.

15. Integration and use of YouTube

15.1

We have integrated components from YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, on our website. YouTube LLC is a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA. Every time you visit one of the individual pages of our website on which a YouTube component (YouTube video) has been integrated, the Internet browser on your information technology system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. As part of this technical process, YouTube and Google receive information about which specific subpage of our website you visit and can be assigned to your YouTube account if you are logged in.

15.2

Google is responsible for the data collected in the context of the integration and use of YouTube under data protection law. Google's privacy policy can be found here: https://policies.google.com/privacy

15.3

The display of YouTube videos is only possible if you as a visitor to our website have given your consent by means of consent menus.

Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. a) GDPR.

16. Integration and use of Google Maps

16.1

With your consent, we use Google Maps map service. Google Maps is a map service provided by Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The controller for users in the EU, EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

16.2

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. In order to use the functions of Google Maps, information, including the IP address and the address entered as part of the route function, may be transmitted to the provider's servers. This information is usually transmitted to a Google server in the USA and stored there.

• The date and time of the visit to the website in question,
• Internet address or URL of the website accessed,
• IP address,
• (start) address entered as part of the route planning.

16.3

Google also uses cookies, which can also be used to analyze your usage behavior for market research and marketing purposes. As a necessary sub-function, Google Fonts are also dynamically loaded within Google Maps within this service for the visual design of fonts and styles in Google Maps. Your IP address will be transmitted to Google servers in the USA.

16.4 Legal basis of this collection:

Art. 6 para. 1 sentence 1 lit. a) GDPR, § 25 para. 1 sentence 1 TTDSG.

16.5

Insofar as data is processed outside the EU or the EEA, we have concluded the EU standard data protection clauses adopted by the EU Commission in accordance with Art. 46 GDPR with the service provider in order to establish a secure level of data protection.

16.6

For the purpose and scope of data collection and further processing and use of the data by Google, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en

17. Integration and use of social media buttons

17.1

As part of your visit to our website, it is possible that you will be redirected to the following providers by clicking on social media buttons:

Twitter, Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA

Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA

YouTube, LLC, 901 Cherry Ave., San Bruno CA 94066, USA

Google+, Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA

LinkedIn, LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

17.2

If you do not want these companies to collect data about you, you should not click these buttons.

18. Integration and use of Trustpilot

18.1

With your consent, we transmit your email address and postal address to the rating platform Trustpilot, operated by Trustpilot A/S, Pilestræde 58, 1112 Copenhagen K, Denmark (www.trustpilot.com), so that Trustpilot can send you a review reminder by email.

18.2

The use of Trustpilot serves the purpose of obtaining customer feedback on our products and/or services.

18.3 Legal basis of this collection:

Article 6(1) sentence 1 lit. a) GDPR and Section 25(1) sentence 1 TTDSG.

18.4

Further information on the purpose and scope of data collection, as well as the further processing and use of data by Trustpilot, can be found in Trustpilot’s privacy policy: https://corporate.trustpilot.com/legal/for-reviewers/privacy-policy-end-user/jan-2026

19. Integration and use of Google reCAPTCHA

19.1

In order to ensure the security of data transmission in our contact form and to prevent misuse, we use the Google reCAPTCHA service of the company Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The controller for users in the EU, EEA and Switzerland is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

19.2

The use of Google reCAPTCHA is in the interest of the security of our online offers in order to determine whether the entries on our website are made by a natural person or improperly by machine and automated processing. In order to use the functions of Google reCAPTCHA, information, including the IP address and any other data that Google requires for the reCAPTCHA service, may be transmitted to Google's servers.

• The date and time of the visit to the website in question,
• Internet address or URL of the website accessed,
• IP address,
• User behavior on the website, and
• Mouse movements and input times on the reCAPTCHA fields.

19.3 Legal basis of this collection:

Art. 6 (1) (f) GDPR.

19.4

Insofar as data is processed outside the EU or the EEA, we have concluded the EU standard data protection clauses adopted by the EU Commission in accordance with Art. 46 GDPR with the service provider in order to establish a secure level of data protection.

19.5

Further information on Google reCAPTCHA and Google's privacy policy can be found at https://developers.google.com/recaptcha/docs/v3?hl=de/

20. Recipients or categories of recipients

As part of the operation of the website, we use various service providers who process data on our behalf in accordance with Art. 28 GDPR. Our service providers are:

Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich, Germany – https://www.salesforce.com/company/legal/privacy/

STRATO AG, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany – https://www.strato.de/datenschutz/

Adyen N.V. German Branch, Jägerstraße 27, 10117 Berlin, Germany – https://www.adyen.com/privacy-policy

Zendesk GmbH, Neue Schönhauser Str. 3-5, 10178 Berlin, Germany – https://www.zendesk.de/company/agreements-and-terms/privacy-notice/

rexx systems, Süderstrasse 75-79, 20097 Hamburg, Germany – https://www.rexx-systems.com/data-protection/

Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA – https://www.facebook.com/privacy/policy/

Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA – https://policies.google.com/privacy?hl=en

In addition, we transfer data to the third parties mentioned in sections 9 and 17 to 19 of this privacy policy.

21. Third countries

21.1

Processing in a third country only takes place if this third country is subject to an adequacy decision of the EU Commission (Art. 45 GDPR), the data transfer can be covered by standard contractual clauses of the EU (Art. 46 GDPR) or an adequate level of data protection is otherwise guaranteed.

21.2

Insofar as your data is transmitted to third parties within the framework of the cookies and tools set on this website in accordance with sections 9, 17 to 19 of this data protection declaration, an appropriate level of data protection is ensured either in accordance with Art. 45 GDPR or in accordance with Art. 46 GDPR.

21.3

To the extent that a transfer is made to Torqeedo Inc. or Torqeedo Asia-Pacific Ltd., this shall be deemed to be the result of the conclusion of standard contractual clauses of the EU (Art. 46 GDPR).

22. Retention periods

22.1

We store your data for as long as it is necessary to fulfil our legal and contractual obligations. If the storage of the data is no longer necessary for the fulfilment of contractual or legal obligations, your data will be deleted, unless their further processing is necessary for the following purposes:

• Fulfilment of retention obligations under commercial and tax law.
• Preservation of evidence within the framework of the statutory statute of limitations. According to the statute of limitations of the German Civil Code (BGB), these limitation periods can be up to 30 years in some cases, and the regular limitation period is three years.

22.2

To the extent that consent is the basis for data processing, the deletion will take place upon revocation of the same, unless further storage is necessary to comply with legal or regulatory requirements or there is a legitimate interest on our part for further storage.

23. Your privacy rights

Do you want to know what data we store about you, correct incorrect data, delete data or revoke your consent? Below we summarize your rights.

23.1 Right to information, Art. 15 GDPR

You can request comprehensive information about the data concerning you and the circumstances of the processing, such as the purposes for which this data is processed or the duration of storage.

23.2 Right to rectification, Art. 16 GDPR

You can request that inaccurate data concerning you be corrected.

23.3 Right to data erasure, Art. 17 GDPR

You can request that we delete the data concerning you if this data is no longer required for legal reasons or may no longer be processed.

23.4 Right to restriction of processing, Art. 18 GDPR

You can request a restriction of processing if the accuracy of the data is disputed between you and us, if you request restricted processing instead of erasure, if the data is no longer required for the purposes pursued by us but you need it to assert, exercise or defend legal claims, or if the successful exercise of an objection between us and you is still disputed.

23.5 Right to data portability, Art. 20 GDPR

You can request to receive the data concerning you from us in a common, machine-readable format or to have it transmitted to another controller.

23.6 Right to object, Art. 21 GDPR

In the case of processing personal data for the performance of tasks in the public interest or for the protection of legitimate interests, you can object to the processing of personal data concerning you at any time with effect for the future.

You can object to the use of your data for the purpose of direct marketing at any time with effect for the future.

The contact details of our data protection officer are:

23.7 Right not to be subject to automated decision-making in individual cases, including profiling, Art. 22 GDPR

You have the right not to be subject to a decision based solely on automated processing, including profiling, if it produces legal effects concerning you or similarly affects you.

23.8 Right to lodge a complaint with a supervisory authority, Art. 77 GDPR

We will be happy to try to clarify your concerns for you first. For all questions about data protection, please write to our data protection officer:

Of course, you also have the right to complain to a supervisory authority at any time if you believe that our processing of data concerning you violates the General Data Protection Regulation.

The supervisory authority responsible for Torqeedo GmbH is:

However, you can also contact any other data protection supervisory authority.

23.9 Revision of this Privacy Policy

We may amend, revise, add to, or delete the contents of this Privacy Policy due to changes to the specifications, operations and/or applicable laws and regulations. If there are significant changes to this Privacy Policy, we will inform you accordingly on this page.