FAQ

COVID-19 CUSTOMER INFORMATION

 

Dear Torqeedo customers,

At Torqeedo, we are taking the current situation regarding the COVID-19 virus very seriously. We have instituted new measures to ensure the safety of our employees and customers while maintaining our business operations.

Is it safe to shop from your online store?

We work in accordance with the regulations of local government authorities to ensure that all appropriate and prescribed health and hygiene standards are maintained in our company.

When will I receive my order?

We are currently shipping online orders as warehouse staffing and local regulations allow. You will receive an email with tracking information for your order once it ships. We will monitor the situation closely and contact you if there are any further disruptions but please anticipate a delay of several days from normal shipping times.

Can I contact the customer service?

Our customer service is available for you as usual via telephone or email. As part of our employee safety plan, many Torqeedo staff are working remotely. Please do not visit our office or service facilities without calling ahead for an appointment.
Thank you for supporting electric boating, the environment and the health of your community.

 

Ordering FAQ

Shipping costs for consumer

How are shipping costs calculated?

Shipping costs vary depending on country and are calculated as follows:

  • Flat rate shipping charge
  • Shipping costs for consumer

The flat rate shipping charge represents the basic shipping costs for an order. It ceases to apply as soon as at least an outboard motor, a battery or the Travel bag set are part of the order.

Shipping surcharges are imposed by our logistics partners for transporting bulky or hazardous goods. This applies to outboard motors, all batteries and the Travel bag set included in our product range.

 
  • United States of America

    Costs for normal shipping

    Estimated delivery 2 - 6 business days for in-stock items

    Delivery times list can be found below

     
    United States of America Shipping method Qty of motors
    Mainland 1 2 3 4 5 6 7 8+
    Every Travel-Model, Cruise Model, Ultralight and Power Battery Items/Dangerous goods 79.00 79.00 70.00 65.00 60.00 55.00 45.00 35.00
    Every Battery (Travel/Ultralight) Items/Dangerous goods 58.00 58.00 50.00 35.00 35.00 35.00 30.00 30.00
    Travel Bag / Pylon Package 30.00 30.00 25.00 20.00 20.00 20.00 20.00 20.00
    Cruise 10, 12 & Power 48-5000 Battery (Final $ pending packing info) Freight 270.00 270.00 270.00 270.00 270.00 270.00 270.00 270.00
     

    Shipping premium 20.00 USD incl. VAT
    Shipping flatrate 275.00 USD for Order volume >10K for the US

    Costs for express shipping

    Estimated delivery 1 - 2 business day for in-stock items ordered by 1 PM CST

     
    United States of America   Qty of motors
    Mainland 1 2 3 4 5-7 7+
    Every Travel-Model, Cruise Model, Ultralight and Power Battery 550.00 550.00 550.00 550.00 550.00 550.00
    Every Battery (Travel/Ultralight) n/a n/a n/a n/a n/a n/a
    Travel Bag / Pylon 250.00 250.00 250.00 250.00 250.00 250.00
    Cruise 10, 12 (Final $ pending packing info) 1000.00 1000.00 1000.00 1000.00 1000.00 1000.00
     

    Shipping premium 70.00 USD incl. VAT
    Freight charges for other accessories and spare parts are 70 USD. HazMat not possible. No Free shipping order volume. No express shipping to Hawaii, Alaska.

  • Canada
     
    Canada Shipping method Transportation costs in USD incl. VAT per item, depending on order-volume (1-10 items)
    Quantity 1 2 3 4 5 6 7 8+
    Every Travel-Model, Cruise Model, Ultralight and Power Battery HAZMAT 130,00 120,00 110,00 90,00 80,00 70,00 50,00 40,00
    Every Battery (Travel/Ultralight) HAZMAT 85,00 85,00 75,00 50,00 45,00 40,00 35,00 30,00
    Travel Bag / Pylon Parcel 50,00 50,00 45,00 35,00 30,00 25,00 25,00 25,00
    Cruise 10, 12 & Power 48-5000 Battery (Final $ pending packing info) Freight 300,00 300,00 300,00 300,00 300,00 300,00 300,00 300,00
     

    Shipping premium 25,00 USD incl. VAT
    Shipping flatrate 375,00 USD for Order volume >15K
    No express shipping to Canada.

Delivery times & countries

Where does Torqeedo deliver and when do shipments normally arrive?

Torqeedo delivers to end customers in the countries listed below. Certain islands may be excepted for which we cannot offer standard shipping. We will be happy to make an offer if you would nevertheless like shipment to these destinations.

Transportation times depend on where the shipment is to be delivered. Most of our motors are shipped as bulky or hazardous goods. This may result in slightly longer delivery times. The relevant carrier will provide information on the exact delivery date.

Country Transport times in working days
Canada 3 to 7
  • States (USA)
    State (USA) Transport times in working days
    Alabama 3-4 days
    Alaska 4-5 days
    Arizona 3-4 days
    Arkansas 2-3 days
    California 4-5 days
    Colorado 3-4 days
    Connecticut 2-3 days
    Delaware 2-3 days
    Florida 3-4 days
    Georgia 2-3 days
    Hawaii 5-6 days
    Idaho 4-5 days
    Illinois 1-2 days
    Indiana 1-2 days
    Iowa 1-2 days
    Kansas 2-3 days
    Kentucky 2-3 days
    Louisiana 3-4 days
    Maine 3-4 days
    Maryland 3-4 days
    Massachusetts 3-4 days
    Michigan 1-2 days
    Minnesota 1-2 days
    Mississippi 3-4 days
    Missouri 1-2 days
    Montana 4-5 days
    Nebraska 4-5 days
    Nevada 4-5 days
    New Hampshire 3-4 days
    New Jersey 2-3 days
    New Mexico 4-5 days
    New York 2-3 days
    North Carolina 2-3 days
    North Dakota 3-4 days
    Ohio 2-3 days
    Oklahoma 2-3 days
    Oregon 4-6 days
    Pennsylvania 2-3 days
    Rhode Island 2-3 days
    South Carolina 2-3 days
    South Dakota 3-4 days
    Tennessee 2-3 days
    Texas 3-4 days
    Utah 4-5 days
    Vermont 3-4 days
    Virginia 3-4 days
    Washington 4-5 days
    West Virginia 2-3 days
    Wisconsin 1-2 days
    Wyoming 4-5 days

 

Shipping partners

Who will deliver my order?

We ship our products with UPS, TNT or DHL. We also have an extensive network of logistics partners (e.g. Ascherl, Heppner, etc.). We deliver our spare parts with UPS. DHL transports hazardous goods.

Payment methods with Torqeedo

How can I pay?

We currently offer the following methods of payment:

  • Direct transfer: when you choose to pay in advance, we will send you an order confirmation by e-mail indicating our bank details.
  • Credit card: we accept AMEX, Visa and Mastercard.
  • Paypal
  • Invoice: for Torqeedo dealers only.

The methods of payment available to you will be displayed during the ordering process. These depend on country, size of order and delivery address.

 

Please do not hesitate to contact us if you have any further questions.

 

Thank you.

 

Your Torqeedo team.