Can we be of service?

Our products are carefully inspected before shipment to ensure they meet our high standards of quality and reliability.

In the unlikely event that your Torqeedo product has a technical defect, please contact us immediately at service@torqeedo.com.

We will then issue a return merchandise authorisation (RMA) number for the return of the defective product which we would ask you to indicate clearly on the outside of the return shipment. We hope you will understand that we cannot accept return shipments without an RMA number and shipments not sent prepaid.

In cases of warranty we also require the completed guarantee card together with proof of purchase. Please include a copy of the latter with the shipment.

As you can see from our terms of warranty, any claims for warranty will lapse if repairs are performed by companies not authorised by Torqeedo.

Please contact our sales organisation at info@torqeedo.com for all product- and application-related queries that are not concerned with repairs.

Please contact spareparts@torqeedo.com if you wish to order spare parts direct.

You can find an overview of available spare parts here.