Recall for Travel 401/801 and Ultralight 402 batteries sold in the period 2008-2010 Recall for Travel 401/801 and Ultralight 402 batteries sold in the period 2008-2010

Dear Customer,
We set the highest standards not just in terms of performance but also in terms of the safety of our products.

For this reason we wish to inform you that we are recalling the above-mentioned batteries as some of the lithium battery cells they contain could in very rare cases pose a fire risk.

What is the cause?

We have become aware of a very few cases where the cells from a certain supplier have possibly ignited. No system defect in the cells or the battery have been detected but we nevertheless wish to recall all the batteries containing the cells from the supplier as a preventive measure. Even if the likelihood of a fire actually occurring is extremely low, there is a risk of injury and possibly danger to life in the event of a fire.

The lithium cells purchased by us were carefully checked to ensure that they comply with all safety requirements. They meet all relevant international norms and standards and are monitored by a battery management system. External testing institutes that have examined the batteries in detail also confirm that there is no indication of serial damage or defect. Nevertheless, the possibility of individual cells being defective cannot be completely ruled out.

Torqeedo battery Travel 401/801 battery Ultralight 402 battery
Torqeedo battery Travel 401/801 battery Ultralight 402 battery
Torqeedo battery Travel 401/801 battery Ultralight 402 battery

The following battery serial numbers are affected:

Model Battery serial number Sold
Travel 401 900000 – 901450 08/2008 – 04/2010
Travel 801 4300 – 8099 and 900000 – 904699 02/2008 – 04/2010
Ultralight 402 0 – 2000 03/2009 – 06/2010

What is Torqeedo offering?

As a preventive measure we wish to replace all the batteries with the listed serial numbers with new batteries free of charge. If you have a battery with a relevant serial number, please do not continue to use it. Instead, take advantage of our replacement offer.

You can simply exchange a battery with one of the relevant serial numbers as follows:

  • Register your battery for replacement here.
  • We will replace your battery with a battery of the same quality free of charge.
  • As an alternative in the case of Travel 401/801 customers, we will accept the return of the complete outboard motor and credit 80% of the original price in exchange for the purchase of a significantly improved successor model. A table provides an overview of the advantages.

We regret any inconvenience that this preventive measure may have caused you and would ask you to accept our sincere apologies.

Thank your for your understanding and your cooperation in this matter.

Note on the procedures

The batteries affected were included in outboard motors with the following serial numbers:

Model Outboard serial numbers Sold
Travel 401 S 0966 - 2407 08/2008 – 08/2010
Travel 401 L 0800 - 1161 08/2008 – 06/2010
Travel 801 S 1741 – 4711 02/2008 – 08/2010
Travel 801 L 1553 – 2774 02/2008 – 05/2010
Ultralight 402 903001 – 11210020 03/2009 – 06/2010

Advantages of the new Travel 503/1003 models compared with the 401/801 models:

  • Greater battery capacity (+60% for Travel 1003 models)
  • Include on-board computer with GPS-based calculation of the remaining range in real time
  • Audible alarm when battery charge level is low
  • Waterproof to IP67
  • More rugged design
  • Solar rechargeable – including during the voyage
  • More power and (for Travel 1003) greater efficiency
Travel 401/801 battery Ultralight 402 battery Battery serial numbers
This is where you can find the battery serial number
You can find the battery serial number on the underside
Travel 401/801 battery Ultralight 402 battery Battery serial numbers
This is where you can find the battery serial number
You can find the battery serial number on the underside
Travel 401/801 battery Ultralight 402 battery Battery serial numbers
This is where you can find the battery serial number
You can find the battery serial number on the underside

Registration form for retraction

* mandatory details