Privacy Policy

This Privacy Policy describes how Torqeedo, Inc. collects and processes information we collect about you on our website (“Website”) and your choices with respect to your information. This Privacy Policy is incorporated into and is a part of the Terms and Conditions (“Terms”) for the Website. By accessing and using the Website, or otherwise placing an order via the Website, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Privacy Policy.

Access to the Website

This Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. This Website is not directed toward minors under 18 years of age and Torqeedo does not knowingly collect or use information from minors under 18 through the Website.

Information we collect will be transferred to our data hosting facilities located in Germany. By using the Website, accessing the Website or providing your information to the Website, you consent to this transfer. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the us and meet all of the foregoing eligibility requirements. IF YOU DO NOT AGREE TO THIS POLICY OR ARE NOT LEGALLY ABLE TO AGREE TO BE BOUND BY THIS POLICY, YOU ARE NOT AUTHORIZED TO USE THE WEBSITE.

Modifications to this Privacy Policy

We may change this Privacy Policy at any time and will provide notice to you of such changes. Notice of such changes will be posted on the Website or will otherwise be provided to you. All such changes are effective immediately upon notice. Your use of the Website following such notice constitutes your continuing agreement to be bound by this Privacy Policy as amended.

What information do we collect, and how do we use it?

Personally Identifiable Information

We may collect certain identifying information from or about you in connection with your use of the Website, orders, and registration and other account information. This information may include your name, address, telephone number, email addresses, and credit card number (together, "Collected Information"). If you are a business or corporate entity we will also need your tax identification number as part of the Collected Information. We will use this information to process your order, communicate with you in connection with that order and otherwise provide you with information and communications that you request or that we believe are relevant and may be of interest to you.

If you choose to provide your wireless phone number or other telephone number to us as part of the Collected Information, you expressly consent to receiving telephone calls – either in person or automated -- from us at this telephone number.

After registering with us, we will send an email to your email address to verify and confirm the information you provide us and our right to use it in accordance with this Privacy Policy in order to help prevent any misuse. When you provide your email address to us, we may send you marketing communications regarding specials and sales that we believe may be useful or relevant to you. You may opt out of receiving such marketing communications from us at any time by following the directions provided within the email communication to “Unsubscribe.”

In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us improve the Website and the online content, materials, and services that we make available on the Website, and to respond more effectively to current and future inquiries.

IP Addresses and Related Data

As with many other websites, the web servers used to operate the Website may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and our Website. For security reasons and to confirm the integrity of the Website, we may combine components of these data with Collected Information, which may identify you. Unless otherwise described in this Privacy Policy or our Terms, such identifying information will be used solely for our business purposes. In addition, the information we collect may reveal such things as the Internet protocol ("IP") address assigned to your computer, specific pages that you accessed on the Website or prior to visiting the Website, and the length of time you spent at the Website. We may use this information to help administer the Website and the servers that provide the Website, generate statistical information, monitor and analyze Website traffic and usage patterns, and improve the Website's content and content delivery, including any online content, materials, and services that we describe or make available on the Website.


In addition, our Website may send one or more "cookies" to your computer to improve the utility of the Website by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that you may not be able to access the full functionality of our Website if cookies are disabled on your browser.

The use of cookies by our affiliates and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our affiliates and service providers may use session ID cookies to make it easier for you to navigate our site, in order for you to find services available in your area, and facilitate our marketing efforts.

Web Beacons and Pixel Tags

We may also use web beacons and pixel tags. Web beacons (also called single pixel gifs or web bugs) are Internet tools, such as transparent images on the Website or in e-mails that we may send you, that help us to determine, for instance, whether a page has been viewed or an e-mail opened. For example, when you ask us to send you information, we may use web beacons to determine how many of the e-mails we sent were actually opened. A pixel tag is a type of web beacon embedded in an image on the Website. In general, any electronic image viewed as part of a web page, including a banner ad, may contain a pixel tag.


Our Website may include widgets and embedded video players. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.


Like many websites, we use Google Analytics to collect information about your use of our Website. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address. Google may also set cookies or read preexisting cookies. This information is stored on Google´s servers. Google uses this information to provide use with reports about traffic to our Website and your visit to our Website (such as the domain from which you access the internet, the web address of the website from which you linked to our site, the time and date of your visit the web pages that you view and click through). We will use this data to improve our Website structure and content.

Google may also use this data in accordance with their Privacy Policy which can be found at For more detailed information on how Google uses your data through our Website, please visit

You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the Google Analytics browser add-on made.

Retargeting and Remarketing

We have also enabled additional Google Analytics Advertising Features: Google Display Network Impression Reporting and Remarketing with Google Analytics. The Google Display Network Impression Reporting uses the Google Analytics cookie to track our ad impressions and your interactions with those impressions, including the effectiveness of those ads, which generates reports for us to help us analyze our advertisements. Remarketing with Google Analytics uses the Google Analytics cookie to serve advertisements to you across the Internet based on your visit to our Website.

We also use the Google AdWords service to serve ads on our behalf across the Internet and sometimes on this Website. Google uses cookies (or other similar identifiers) to collect anonymous information about your visits to our Website and your interaction with our products and services to generate targeted advertisements to you on other sites that you visit across the Internet.

If you do not want Google to collect and use this information you may visit the Google Ad Settings page ( or you can also visit the website http:/// to change your consumer preferences with respect to certain online ads and to obtain further information about third party ad networks and online behavioral advertising. You may also opt-out of our use of Google Analytics as described above. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks.

Social Network Functionality

Our Website uses functionality from the following social networks ("plug-ins"):

  • "+1" from Google Plus, represented by a button with a "+1" sign on a white or colored background, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google")
  • Plug-ins from Facebook, represented by a white "f" on a blue tile or a "thumbs-up" or "Like", operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
  • Plug-ins from Twitter, represented by a button with the text "twitter", "retweet" or with a small bird , operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter")

If you call a page on our Website that uses these plug-ins, your browser will connect to servers run by the plug-in operators, possibly located in the USA or other jurisdictions.

We hove no influence on the scope of data collected by the operators via their plug-ins. Please refer to the data protection information provided by the relevant operator for details concerning the reason why and the extent to which they collect, process and use the data.

If you are a member of one of these networks but do not wish the operator to collect data relating to you via our Website, you can take the following steps:

  • Always log out completely from the network in questions before visiting other websites, and delete any related cookies, as the plug-in providers have represented to us that your personal details such as your IP address are only collected and processed when members are logged in to the social network;
  • Hide the plug-ins using an ad blocker.

Additional Data Collection

We may monitor and record activity on this Website and may investigate any complaint or reported violation of our policies.

Do not track

We will automatically collect cookies and other non-personally identifying information when you visit this Website. Due to this automatic collection, we do not currently honor do not track requests.

Additional Uses of Your Information

In addition to the uses described above or in our Terms, we may use the information that we collect from or about you to analyze and improve the content, materials and services that we make available on the Website, to notify you of changes made to the Website, to evaluate user needs and customize the Website content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes.

If you contact us for support or assistance, or otherwise request information or place an order, we may use information about you or your system that you provide or that we collect for purposes such as verifying whether your system meets the minimum requirements needed to use the Website and our various services and to fulfill your request for products or services..

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

With whom do we share the information we collect?


We do not sell, rent or loan any of your personally identifiable information to any third party. We may share Collected Information with our affiliates and authorized agents to provide the Website and the services that you may request. These third parties consist of our third party website vendors, our marketing vendors, our email vendors, our payment processors and our fulfillment, shipment and distribution vendors and affiliates. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.

Distributors and Authorized Dealers

We may share your Collected Information with our third party distributors and dealers, who may contact you in response to any inquiry you make of us . Such distributors and dealers are obligated not to use your Collected Information for any other purpose, unless you opt in or otherwise authorize the applicable distributor or dealer to use your information for additional uses. At that point, any use of your data by such distributor or dealer is a matter between you and such distributor or dealer.

Corporate Transactions

If all or part of Torqeedo is sold, merged, reorganized, or otherwise transferred to another entity, we reserve the right to access, transfer, and disclose Collected Information to such entity as part of that transaction. Any acquiring entity will continue to be bound by this Privacy Policy.

Legal Authorities

We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

We may store Collected Information in Germany or the United States, or we may transfer it to other countries.

What choices do you have?

When corresponding or communicating with Torqeedo, you choose whether to correspond or communicate and you choose what information to supply. Please take care to share only such information as is needed or that you believe is appropriate.

You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy. You may also opt out of certain data uses as otherwise described in this Privacy Policy.

How do we protect information collected about you?

Torqeedo maintains certain commercially reasonable security measures to protect Collected Information, both during transmission and once we receive it. When you enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). However, the storage and communication of Collected Information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Website, is or will be totally secure. If you become aware of any breach of Website security, this Privacy Policy, or the Terms, please notify us immediately.

Access to Your Personal Information

If you wish to have access to your personal information in our records, please contact us with your request at 1-815-444-8806 You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. We will also delete your information at your request, however, in cases where deletion is prevented by retention periods or other reasons dictated by commercial or tax-related regulations, the data will be blocked instead of deleted.

Contact Us

Torqeeedo Inc.
171 Erick Street, Unit A1
Crystal Lake, IL 60014


Last updated: 04-15-16